Find quick answers to your questions about SnapPay
Discover how SnapPay simplifies your business payments
Integration happens in 3 simple steps: 1) Create your SnapPay account, 2) Retrieve your API keys from your dashboard, 3) Install our plugin (Shopify, WooCommerce, PrestaShop) or use our REST API. Our detailed documentation guides you step by step.
The SnapPay annual subscription is 10,000 FCFA. This one-time fee gives you access to all platform features for 12 months. Then you only pay commissions on successful transactions (2% to 4% depending on payment method).
SnapPay integrates with all major platforms: Shopify, WooCommerce (WordPress), Magento, PrestaShop, as well as custom websites via our API. Dedicated plugins are available for installation in a few clicks.
Yes, with the SnapPay subscription you can manage up to 5 different e-commerce stores from a single dashboard. Each store has its own statistics, reports and settings, while centralizing your funds.
No, no minimum monthly volume commitment. You pay your annual subscription of 10,000 FCFA, then only commissions on your actual transactions. No hidden fees, no imposed volume.
SnapPay accepts all modern payment methods: Mobile Money (Wave 2%, Flooz 2.5%, Orange Money 2.5%, Mixx by Yas 3%), bank cards (4%), bank transfers (1.5%), and international payments (4.5%). Your customers choose their preferred method.
Funds are deposited into your SnapPay account immediately after each successful transaction. Transfers to your bank account are made within 24-48 business hours. You can set up automatic daily, weekly, or monthly transfers.
Absolutely. SnapPay is PCI DSS Level 1 certified, the highest security standard for payments. All transactions are end-to-end encrypted. We never store sensitive bank card data on our servers.
Yes, from your SnapPay dashboard you can initiate full or partial refunds in a few clicks. Funds are returned to the customer via the same payment method used initially. Refund fees are 1% of the refunded amount.
Yes, your customers can pay from any country. SnapPay accepts international cards (Visa, Mastercard, Amex) and automatically handles currency conversions. You receive funds in your chosen currency (FCFA, EUR, USD).
Yes, you can export your transactions in Excel, CSV or PDF format from your dashboard. Filter by period, payment method, status or amount. Perfect for your accounting and tax declarations.
Our support is available by email at support@snappay.com, by chat from your dashboard, or by phone at +221 33 864 95 83 (technical emergencies). Average response time: 2 business hours.
Yes, our complete REST API is documented and available for custom integrations. It includes webhooks for real-time notifications, SDKs for major languages (PHP, JavaScript, Python), and a test environment (sandbox).
Yes, the SnapPay mobile app is available on iOS and Android. Manage your payments, view your statistics, validate transactions and receive real-time notifications from your smartphone.
Absolutely. Our Enterprise offering includes: unlimited volume, multi-currency, custom API, 24/7 dedicated support, assigned account manager, custom reports and integration with your ERP. Contact sales@snappay.com for a personalized quote.
The system automatically identifies failures and notifies your customer to retry. In your dashboard, you'll see the "Failed" status with the reason (insufficient balance, interrupted connection, etc.). No commission is charged on failed transactions.
Immediately contact support@snappay.com with the transaction number. Our fraud detection system analyzes each payment in real time. In case of confirmed fraud, we block the account in question and assist you with legal procedures.
Yes, in the "Account Settings" → "Banking Information" section. Changes are subject to a security check (1-2 business days). During this period, transfers are temporarily suspended.
Check status.snappay.com for our service status. Our uptime is 99.9%. In case of incident, our technical team intervenes within the hour. Ongoing transactions are preserved and resumed automatically after resolution.
In "Account Settings" → "Subscription", click "Cancel". Access remains active until the end of your paid annual period. No partial refund, but you retain access to your historical data. You can reactivate at any time.
Have other questions? Our team is here to help you.